Frequently Asked Questions

Order Shipment stuck at a certain step

For convenience, your EZ-Robot order shipment is split into 4 steps:

Step 1 of 4) Awaiting Review - If your order is stuck at this step it is usually because we haven't gotten to it yet. If your order has been in step 1 for more than 3 days, please Contact Us under the Sales & Orders category and we will make sure it gets moving.

Step 2 of 4) Processing Order Details - If your order is stuck at this step it is usually because it contains a pre-order item or an item that is out of stock. Pre-order/Out of stock items on the shop page have red text underneath them stating so. If your order does not contain any of these items and has been in step 2 for more than 1 week please Contact Us under the Sales & Orders category and we will make sure it gets moving.

Step 3 of 4) Preparing Order - If your order is stuck at this step, again, usually because it contains a pre-order item or an item that is out of stock. Pre-order/Out of stock items on the shop page have red text underneath them stating so. If your order does not contain any of these items and has been in step 3 for more than 1 week please Contact Us under the Sales & Orders category and we will make sure it gets moving.

Step 4 of 4) Shipped - If your order is in this step, but you have not received your shipment please check the status of your shipment by inputting the tracking number (The tracking number can be found in your profile under Order History and then by clicking on the order you would like to track. The tracking number should be listed beside Shipping) into DHL's tracking system. If you notice something strange such as the item being returned to the sender or being delivered and signed for even though you have not received it, please Contact Us under the Sales & Orders category and we will help solve the problem.

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